Privacy policies

Last Updated: February 29, 2024

Definitions

• The Corporation: MUALAJ ALAFKAAR for Communications and Information Technology, license number: 39121564908, granted by the Ministry of Municipal and Rural Affairs, and expiry date: 2024/07/05.
• Hayhom platform: An electronic platform that aims to provide an integrated solution that serves the owners of occasions (such as: wedding, engagement, graduation, reception, family meeting, etc.) to overcome the difficulties that they encounter. You may encounter them during the process of designing, managing, and sending out invitations to invitees.
• User: Any person who uses hayhom platform as a visitor, event host, additional invitee, invitee, portal moderator, or invitation card designer.

Introduction

When you use hayhom platform, you trust us with your data and information and this is a great responsibility, so we work very hard and very carefully to protect your data and information and give you control over it. This Privacy Policy governs the manner in which the Corporation collects, uses, preserves and discloses data and information collected by users of hayhom platform, and this privacy policy applies toHayhom and all products, services and features offered through it.

Personal Information

The Foundation collects certain personal information of users in various ways, including but not limited only to: times of the user visit to hayhom platform, registration in hayhom platform, filling out the application, filling out the questionnaire form, and other activities, services, features or resources that we may make available on hayhom platform.Users may also be asked to clarify the full name, email address, phone number, address information, contact information (invitees). All such data is provided voluntarily by the User, and such information is collected exclusively to perform the functions provided via hayhom, and also to provide Users with all other offers and services that we may believe are of interest to them.

Payment Information

When you request a service from hayhom platform, you are required to choose the payment method, and that the organization guarantees you to protect your data and take great care and complete confidentiality to maintain electronic and practical protection measures. The Foundation also does not store credit card information or other sensitive financial information that is used on hayhom platform, other than the financial data of the purchase by bank transfer which it processes directly. As credit card information reaches directly to the financial broker Messer to preserve the privacy of the customer and protect him from fraud, you can visit the website of the payment gateway Messer to see the terms of their privacy policy.

Other Information

The Foundation collects certain information about users wherever they interact with their neighborhood platform, and this information is not personally related to the user, but may include technical information about the user communication methods with the service, such as the company used to provide the Internet service and other similar information.

Marketing

The Foundation guarantees to the User not to sell, rent or give his personal information to third parties to serve the marketing purposes of a third party.

How long we keep your data

The organization may retain your data forever while the order and purchase process have been completed in hayhomplatform, and while the order is not completed and has not been confirmed your data may only be retained for 3 months.

How we use the collected information

The Foundation collects and uses users personal information for the following purposes:
• Improve the quality of customer service: Your information helps us to easily respond to your customer-oriented requests and support needs more effectively.
• To improve the service: We constantly strive to improve the offers made through the Neighborhood Platform in accordance with the information and feedback we receive from you in order to better understand the interests and needs of the users of hayhom Platform.
• Send emails periodically: The email address or mobile number that users register to handle their order, will only be used to send them information and updates related to their order. It may also be used to respond to inquiries, or other requests and questions.

If a user decides to join our mailing list, they will receive messages that may include company news on their email or WhatsApp account, the latest updates, and information related to hayhom platform. If the user at any time wants to cancel the feature of receiving any future messages, we provide them with detailed instructions on how to unsubscribe from the mailing list at the end of each message on their email, or the user can communicate with us through their neighborhood platform directly or hayhom account on WhatsApp.

How We Protect Your Information

We follow proper procedures and security standards in collecting, preserving and handling data, in order to protect that data against unauthorized dealing, modification, disclosure or destruction of your personal data, username, password, information about your dealings and data stored on the platform of hayhom. Sensitive and private data is exchanged between the organization and users through secure communication channels and is encrypted and protected by approved digital methods and methods.

Sharing of personal data

The Foundation does not sell, trade or rent user data to any third party, and we may share information and users with our partners, companies, affiliates and advertisers as a user of hayhom.We may use a third party service provider to help us conduct our business as well as in the functioning of hayhom platform or in the management of activities on our behalf, such as surveys and others. Your data may be shared with this third party within the limits of those specific purposes. We may also disclose your personal information to our employees, or if it is necessary to protect our legal rights when it comes to harmful conduct in an actual way, or even just by threat, including but not limited to:
• Comply with the requirements of the law.
• Compliance with government orders and court decisions.
• Legal proceedings submitted to us.
• To protect and defend our property, employees or other rights.

Third Party Websites

Users may find advertisements or other content on hayhom platform with links to the websites and services of our partners, suppliers, advertisers, sponsors or service providers, licensors, or other entities representing the third party.Be aware that we have no control over the content or links that appear on those sites and are not responsible for the practices of the sites linked to our site. In addition, those sites or services, including content and links, may change continuously. These sites and services will have their own privacy policy and customer service policies.Browsing and interacting on any other site, including sites that link to our service, is subject to the terms and policies of those sites.

Changes to the Privacy Policy

The Foundation is free to dispose of updating this Privacy Policy at any time. When we do, the user should review the update date at the top of this page. We therefore urge users to review the Privacy Policy frequently for any changes, so that they are aware of what we are doing to protect the personal data we collect.The User further acknowledges and agrees to his responsibility to periodically review this Privacy Policy and to be aware of all amendments.

Consent to the Privacy Policy

Your use of hayhom Platform, signifies your acceptance of our Privacy Policy and the controls and conditions governing the use of hayhomPlatform.If you do not agree with this policy, you must not use hayhom.You acknowledge that your continued use of hayhom Platform after the announcement of changes to this Policy or to the Terms and Conditions of Use of hayhom Platform will be deemed to constitute your acceptance of such changes.

Contact

All feedback and inquiries associated with our use of your information that should be addressed to the Foundation are welcomed. For any enquiry related to the Privacy Policy, you may contact us by email or by mobile number indicated on the contact page.

To note

Outgoing and incoming calls to the institution are recorded to ensure the quality of services provided to you.

Account Deletion Policy

Your privacy and control over your personal data are paramount to us. If at any time you wish to delete your account, please follow the steps outlined below to proceed with your request securely:
1. Request Submission : To initiate the deletion of your account, please complete the required fields in our account deletion request form. This form is designed to authenticate your identity and protect your privacy
2. Verification Process : Upon receiving your request, we will send a verification code to the phone number associated with your account. This step ensures that the request is genuine and protects against unauthorized deletion requests.
3. Retention Period : After successful verification, your account will enter a 30-day retention period. This grace period allows you to retrieve any data or reconsider the deletion. After this period, your account and all associated data will be permanently erased from our systems, in accordance with data protection regulations.
4. Legal Hold : In exceptional circumstances, if your account is subject to a legal hold (for example, due to ongoing investigations or legal proceedings), the deletion of your account may be delayed. We will inform you if your account is under legal hold and provide as much information as possible about the duration and implications.
Please note that while we are committed to permanently erasing your personal data, some information may be retained if required by law or for legitimate business purposes, as outlined in our Data Retention Policy. We assure you that any retained data will continue to be protected and used in a manner consistent with your rights and our privacy commitments.
For any questions or concerns regarding the account deletion process or your privacy rights, please contact our Privacy Officer at privacy.officer@hayhom.com .

Data Retention Policy
Our commitment to your privacy includes transparency about how we handle your personal data, including how long we retain it and the purposes for its retention. This policy outlines our practices regarding data retention and aims to ensure our users understand our approach to data stewardship.
1. Types of Data Retained : We may retain certain types of data for specific periods, such as:
          - Legal Records : Data that we are legally obligated to keep, such as transaction records for financial auditing purposes.
          - Account Information : Basic account information to comply with our legal obligations, resolve disputes, enforce our agreements, and support business operations.
2. Purpose of Retention : Data may be retained for several reasons, including:
          - Compliance with Laws : Fulfilling our legal, tax, or regulatory responsibilities.
          - Security, Fraud, and Abuse Prevention : To protect you, other users, and our business from fraud, security threats, and abuse.
          - Direct Business Purposes : Information that supports our service delivery, including analysis and improvements to our services.
3. Retention Periods : The duration for which data is retained depends on its nature and the purpose of retention. We specify retention periods for different categories of data based on legal requirements and operational needs. Once the retention period expires, data is either permanently deleted or anonymized.
4. Your Rights : We respect your right to access, correct, and request deletion of your data. If you have concerns about data retention or wish to exercise your rights, please contact us at privacy.officer@hayhom.com .

Please note that our Data Retention Policy is designed to comply with applicable laws and regulations, ensuring that we handle your data responsibly and with respect for your privacy.